Contact Us – Questions, Feedback & Support
Who you're writing to
This page is run by the Spinpanda review portal at spinpanda-online.nl – an independent information site covering the casino platform. We're not part of the operator's own team and we don't have access to player accounts, deposits, withdrawals or any gaming activity. What we can help with: questions about the content you've read here, corrections, feedback on how this site works, and general queries about what the platform offers.
If your question is about our editorial coverage – the figures we've cited, a detail you'd like us to clarify, or something you think we've missed – you're in the right place. Write to us at [email protected] and we'll respond within 48 hours during UK working days.
The boundary of what we handle
There's a clear line between what this portal covers and what the operator itself manages. We publish information and analysis; the casino runs the gaming platform. That means we cannot help with account registration, identity verification, bonus claims, deposit or withdrawal requests, game technical issues, payment method queries, or anything that requires access to your player account.
If you're writing because a withdrawal is delayed, a bonus hasn't credited, or you need to update account details, that sits with the operator's own support team – see the section below for how to reach them. Sending those requests to our editorial inbox adds a step that slows things down rather than solving them.
Email and response times
For questions about this site's content, corrections, or feedback on what you've read here, email [email protected]. We aim to respond within two working days. During UK public holidays or weekends, replies may take slightly longer. We read every message, though we can't always provide the answer you're looking for – particularly when the question concerns account activity or operator decisions that sit outside our remit.
What happens next
Once we receive your email, we'll confirm receipt and either answer directly or explain where the question needs to go if it's one the operator should handle. If you've spotted an error in our figures or a detail that's changed since we published, we'll check it against the operator's current terms and update the page where needed.
Operator support channels
For anything that touches your account with the casino – logging in, claiming a bonus, requesting a withdrawal, verifying your identity, or troubleshooting a game – you'll need to contact the operator directly through the support channels on its own platform. According to the operator's published terms, live chat is available 24/7, and there's also an email contact listed as [email protected].
The operator's team has access to your account history, transaction records, and the systems needed to process requests or investigate issues. We don't, which is why redirecting account queries there is the fastest route to a resolution.
Escalating a complaint
If you've raised a concern with the operator's support team and the response hasn't resolved it, most licensed platforms have a formal complaints procedure – usually outlined in their terms and conditions. Look for a section on dispute resolution or escalation. That procedure will name any alternative dispute resolution (ADR) service the operator uses, and it's your right to follow it.
We can't mediate disputes or force an outcome, but if you believe the operator has acted unfairly and you've exhausted its internal process, the ADR service is the independent body designed for exactly that scenario.
Responsible gambling and age restriction
Access to this content and to the reviewed platform is restricted to persons aged 18 and over (18+). Gambling should be entertainment, not a way to solve financial problems or a source of stress. If it ever stops feeling like a choice, confidential support is available through BeGambleAware, the National Gambling Helpline on 0808 8020 133 (free, 24/7), and GamCare. Help is there when you need it.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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